FAQs

All Customization Education Guitars Ordering Our Company Payment Process Satisfaction Shipping

Do you ship internationally?

Yes! We will ship to any country as long as there are not trade restrictions that would prohibit the delivery of your guitar.

How long will it take to get my guitar after I order it?

The average duration from the time your order is finalized to when it arrives at your door is about 3-6 months. This can vary depending the complexity of your guitar, type of finish, and the woods you choose for your guitar. We strive to deliver your guitar in about 3-4 months, but at Born quality always comes first so complex highly customized guitars can take significantly longer. This period also provides ample time for woods to stabilize after they are shaped in each process of the build. For example, after the initial shaping of your neck it will rest so we can see if the wood moves at all. This allows us to ensure you will have a nice stable guitar neck. Wood is an organic material, which means each piece of wood has its own unique characteristics. We handle each piece of wood differently depending on these characteristics, and because each of our guitars are one-of-a-kind we need to take extra time to make your dream guitar perfect.

Do I have to pay for shipping costs on my new guitar?

Shipping costs are not included due to the high cost of shipping your guitar safely. We ship all guitars via Fedex ground unless you would like your shipment expedited. Shipping costs within the continental United States are usually between $60-$100 depending on where you are located relative to our shop in Longmont, CO. You will not pay for any shipping costs on warranty work done by Born Guitars.

We insure all shipments to their full value and someone must be present to sign for your guitar when it arrives. Your new guitar is one-of-a-kind and represents countless hours of fine craftsmanship. We want it to arrive to you safe and secure.

Please contact us if you have any questions about shipping.

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