To be frank, we are probably more particular than you are. W e work with you to confirm every detail of your guitar, and we are obsessed with getting it right. After all, we want you to be ecstatic about your new guitar.  When it comes to necks we measure the shape and size down to 0.001" (One - One Thousandth of an inch) or 0.025mm (25 Thousands of a millimeter).  

Essentially we obsess over the details, and we never cut corners.  When we are shaping your neck we are thinking about what you prefer and your playing style.  All we care about when we build your guitar is you.

Finally, if for some reason you don't like your neck, then we can make adjustments or even make a new neck for your guitar. How often do we have to do that? Well, so far never. We've been in business for over 10 years, and we've never had a request to adjust the neck shape (feel) or swap out a neck for a customer.  

How's that possible? We believe the neck is the most important part of the guitar, and we go far beyond almost any builder in the world when it comes to the feel of your neck and fretboard. So every time you play a Born Guitar® Neck, you're playing the best guitar neck in the world.

As for tone - we play it before we ship it to you, and we make adjustments if to make it sound and play its best.  We can even send you an audio sample. Worst case scenario is we make some adjustments or even swap the pickups out for something you like better. We want you to be happy - that's it.

We've only had a couple guitars ever come back to the shop.  Twice for electronics modifications, and once because an oil finish needed to be touched up. 

Contact Us, Call or email us immediately if you are not 100% satisfied with your guitar. We will do everything in our power to remedy the situation. If something is our fault, then we will fix the problem at no cost to you. No matter what we will make sure you end up a guitar you absolutely love.  To learn more about our commitment to 100% customer satisfaction, click here.

We guarantee all of our instruments against manufacturer’s defects. Contact us immediately in the event that you receive a guitar with a defect of any kind.  We will remedy the situation as quickly as possible and at no cost to you.

Yes. We can do all maintenance and repairs on Born guitars, but we do not perform maintenance or repairs on other guitar brands.  Manufacturer’s defects will be repaired for free subject to our Limited Lifetime Warranty.  For guitars that are outside of their warranty period and/or are in need of standard maintenance or repair, we will gladly perform the necessary work for a nominal fee. To avoid paying large shipping costs we recommend finding a quality guitar technician in your area.  Any damage done by someone other than a qualified Born luthier or technician will void our Limited Lifetime Warranty. If you need help finding a qualified guitar tech in your area, then please contact us. We are happy to help!